Welcome to SBC Services.
These Terms and Conditions govern your access to and use of the SBC Services website, mobile application and related booking services.
By browsing the platform, creating an account, registering as a service provider or booking a service, you confirm that you have read, understood and agreed to these Terms and Conditions.
Please do not use the platform if you do not agree with these Terms.
SBC Services is an online service marketplace that connects customers with independent service professionals.
Services available through the platform may include:
Service availability may vary according to the customer’s location, selected category, booking time and availability of service providers.
SBC Services provides a technology platform through which customers can discover, request and book services from service providers.
Unless clearly stated otherwise:
SBC Services may review service-provider information, but such verification does not guarantee every provider’s future conduct, performance or service quality.
You must be at least 18 years old and legally capable of entering into a binding agreement to use SBC Services.
Anyone under the age of 18 may use the platform only under the supervision of a parent or legal guardian.
Customers may be required to create an account before booking a service.
You agree to provide accurate and current information, including:
You are responsible for keeping your account password, OTP and login details secure.
SBC Services will not be responsible for losses caused by unauthorised account access resulting from your failure to protect your login details.
Professionals who wish to offer services through SBC Services must submit accurate information about their identity, qualifications, experience, service categories and working locations.
SBC Services may request:
Submission of an application does not guarantee approval.
SBC Services may reject, suspend or remove a provider if the information submitted is false, incomplete, misleading or cannot be verified.
Customers must provide complete information about the requested service, including the service address, preferred date, preferred time and any special requirements.
A booking will be considered confirmed only after confirmation is displayed or communicated through the platform.
Service bookings remain subject to:
SBC Services may cancel or reschedule a booking where the selected service cannot be provided.
Prices displayed during booking may be based on the information supplied by the customer.
After inspecting the work, the service provider may identify:
Any additional work and charges should be communicated to the customer before the work begins.
The customer must approve additional charges before the provider performs work outside the original booking.
Service prices may include:
The final amount may change where the actual service requirement differs from the information provided during booking.
Customers must be informed of additional costs before such work is performed. UAE consumer-protection rules include the right to receive goods and services at the declared price and to receive services meeting applicable standards.
Payments may be made using payment options available on the platform, including:
Customers must use valid and authorised payment methods.
Online payments may be processed by third-party payment providers and may also be subject to their terms and privacy policies.
SBC Services does not store complete card details unless expressly stated and legally permitted.
Customers may receive a booking receipt, payment confirmation or invoice electronically.
Where an independent service provider is legally responsible for issuing an invoice, the provider must supply the appropriate document to the customer.
Customers should retain payment receipts and booking confirmations for future reference.
Customers may cancel or reschedule a booking through the available platform options.
A cancellation fee may apply when:
Detailed conditions should be explained in the separate Cancellation Policy.
Refund eligibility will depend on:
Approved refunds will normally be returned through the original payment method.
Banks and payment gateways may require additional time to process a completed refund.
SBC Services may request photographs, videos, invoices or communication records before approving a refund.
Customers agree to:
Customers must not request illegal, unsafe or prohibited services.
Service providers agree to:
A provider must not transfer a booking to another person without authorisation from SBC Services or the customer.
Customers should remove cash, jewellery, important documents and valuable items from the service area before work begins.
Service providers should only access areas reasonably required to complete the booked service.
Any property damage, loss or suspected misconduct should be reported to SBC Services as soon as possible.
Supporting photographs, videos or other evidence may be required.
Customers should report service-related complaints through the official SBC Services support channel.
A complaint should include:
Depending on the circumstances, SBC Services may offer or facilitate:
A refund or repeat service is not automatically guaranteed and will depend on the facts of the complaint.
Emergency and ambulance-service availability may depend on third-party providers, location, traffic and operational conditions.
SBC Services should not be treated as a replacement for official emergency authorities.
In a life-threatening emergency, customers must immediately contact the relevant official UAE emergency service and should not depend only on the SBC Services platform.
Customers may submit genuine reviews and ratings based on their actual service experience.
Reviews must not contain:
SBC Services may remove reviews that violate these Terms.
Genuine negative feedback will not be removed solely because it is unfavourable.
Users and service providers must not:
Customers and service providers are encouraged to keep bookings, payments and communication within the SBC Services platform.
SBC Services may be unable to assist with disputes involving services or payments arranged independently outside the platform.
Any unauthorised transaction made outside the platform is undertaken at the customer’s and provider’s own risk.
SBC Services may collect information required for:
Personal data will be handled according to the SBC Services Privacy Policy and applicable UAE data-protection laws. The UAE Personal Data Protection Law establishes requirements intended to protect personal information and individual privacy.
The SBC Services name, branding, website, application, design, graphics, software and original content are owned by or licensed to SBC Services.
Users must not copy, modify, reproduce, distribute or commercially use platform content without written permission.
Service providers grant SBC Services permission to display their submitted business information, service images and profiles for operating and promoting the platform.
SBC Services may use third-party tools for:
These third parties may operate under their own terms and privacy policies.
SBC Services is not responsible for independent third-party websites or services beyond its reasonable control.
SBC Services aims to keep the platform available and functional but does not guarantee uninterrupted access.
The website or application may be temporarily unavailable because of:
SBC Services may modify, suspend or discontinue a feature where reasonably necessary.
SBC Services does not guarantee that:
Nothing in these Terms removes any consumer rights that cannot legally be excluded.
To the maximum extent permitted by applicable law, SBC Services will not be responsible for indirect, incidental or consequential losses arising from:
Where liability cannot legally be excluded, it will be limited according to applicable UAE law and the circumstances of the relevant booking.
SBC Services may restrict, suspend or terminate an account where a customer or service provider:
Where appropriate, SBC Services may request an explanation before taking final action.
SBC Services may update these Terms to reflect changes in services, technology, business practices or legal requirements.
Updated Terms will be published on the website with a revised “Last Updated” date.
Continued use of the platform after changes are published means that you accept the updated Terms.
These Terms will be governed by the applicable laws of the United Arab Emirates.
Subject to applicable consumer rights and dispute-resolution requirements, disputes will fall under the jurisdiction of the competent courts of Dubai, UAE.
Use this jurisdiction only when SBC Services is legally registered or operating in Dubai. Otherwise, replace it with the company’s actual registered jurisdiction.
